Leading design and solving problems for a one-stop application that facilitates Customer Service Agents gathering data from businesses opening multiple banking accounts.
Wireframe to meet acceptance criteria for Agile story. Defines layout, control interaction, callouts for developers, branching logic for conditional display of items.
One of 30 pages.
In anticipation of CTV coming into the 21st century digital age, team made a "field trip" to visit CTV headquarters in Agincourt. Shadowing every user that came in contact with their manual system of news tapes, garnering candid feedback on work flows, pain points and opportunities for improving efficiency.
Demo of document upload workflow for clarification to business team and stakeholders.
Business requirement for character counter on large free-text fields. Some differing opinions on how exactly to implement counter behaviour were quickly resolved with a quick-n-dirty prototype, sent around to random users to elicit feedback on preferences.